Well done Valve, well done.
*slow claps*
Woke up this morning to find my steam account disabled - pretty shitty if you ask me.
Let me tell you why I think it's been disabled.
It's *ether* because a couple of people have given me items by trading in tf2
OR...I tried to buy chime for £3.99 a couple of months ago. Went to paypal like I usually do, filled in my details, hit pay and when it went back to steam it said the transaction had failed. I went to my paypal account and the payment went through (it said it had completed). The game wasn't added to my account.
So what's the first thing you do...open a steam support ticket. I gave them the transaction details for the PayPal transaction, and this is the response I get:
Hello Sam,
Thank you for contacting Steam Support.
Our records indicate that Paypal has declined your purchase attempt.
Unfortunately, we cannot provide the best support information for your PayPal account.
Erm....NO. Nothing wrong with my paypal account you fuckwits! I told them they were incorrect and copied and pasted the transaction details from PayPal into the ticket.
Wait 24 hours.
Hello Sam,
It appears due to an error in the purchasing process, the transaction was failed.
You have not been charged, however your bank may have put a temporary hold on the funds. The held funds for this purchase attempt should drop off your statement and be returned to your account within 5-10 business days.
We apologize for any inconvenience this issue may have caused.
I would suggest making another purchase for this title as the funds from the original purchase will be returned to you.
If using PayPal, iDEAL or Click and Buy as your payment method, make sure that you hit the "Return to Merchant" button after you have finished filling in your billing information. Do not hit your back button.
Additionally, you could try completing your purchase through a web browser instead of through the Steam application.
Same BS response. And there's no way in HELL I am going to buy it again. I did the same again - copied and pasted the transaction details from paypal and told them that paypal has no record of the transaction failing.
Wait 24 hours.
Hello Sam,
The funds from both of these purchases will be returned to you. Neither of these purchase attemps were successful.
Nothing will be charged to your account unless you receive a confirmation e-mail stating that your transaction has gone through.
If you have any further questions, please let us know - we will be happy to assist you.
I LOL'd - I copied and pasted the confirmation email from PayPal saying the payment was completed!
Wait 24 hours.
Hello Sam,
The confirmation email showing a successful purchase comes from Steam, not PayPal.
The funds for these purchase attempts will be returned to you.
If you have any further questions, please let us know - we will be happy to assist you.
That was on a Saturday, I didn't send my next message until monday. I thought I'd let them stew about it and let them think about what they've done.
It's now been like 3 days or something - so I log in to check my online banking and sure as anything - the £3.99 has been taken from my bank account. I tell them to either credit the game to my account or refund my payment via PayPal.
Hello Sam,
As stated previously, these funds will be returned to you per the policies of PayPal and your bank.
You have not been charged, however your bank may have put a temporary hold on the funds. The held funds for this purchase attempt should drop off your statement and be returned to your account within 5-10 business days.
Please let me know if I need to clarify this statement.
The same bullshit. I get really fed up by this point - as they're obviously not going to help me. I raise a dispute with PayPal for the transaction. You have to wait a certain amount of time before you can even raise a dispute, and then you have to wait like 2 weeks to allow them to respond/give more information. So I waited - no response from valve.
2 weeks comes around, still no comment from Valve - I get my refund from PayPal. Justice is served.
If that's the reason why my account has been disabled - Well done shitty Valve customer support.
Oh well - I've opened a ticket. Probably have to wait for them to respond to it.
So my steam account (with over 100 games on it) gets disabled for a £3.99 game.
To say I'm pissed off is a massive under statement.
Total Members: 311
