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My CommunityForumPublicTechnicalTopic: Nightmare laptop wireless network setup
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Millicent Bystander
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« on: May 12, 2009, 10:00:59 AM »

My mum in law lent my wife her Acer laptop so she can surf in bed when she can't sleep.  It came with a vodafone internet dongle thingy which we can barely get a connection with.

The laptop itself is a year or so old, reasonable spec and running Windows XP but appears to have had a drink spilt on it at some point and the keyboard doesn't work properly.  It has also has tons of crap on it that I'm not allowed to delete.

Last night I was trying to connect wirelessly to our Orange Live box, it was detecting the box with no problem but after going through all the setup process I was still not getting any internet, just a message saying "waiting for the network to respond".

Can anyone help me, never tried to set up a network before.
« Last Edit: May 12, 2009, 10:28:02 AM by Millicent Bystander » Logged

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« Reply #1 on: May 12, 2009, 10:13:49 AM »

If it's running XP - that can often be caused by putting in the wrong network key. Instead of telling you that it's wrong - it'll just sit there with limited connectivity or whatever. So check the network key, or try *temporarily* (remember to put it back on afterwatds) disabling the security on it (by visiting your routers web-page in a browser) to rule out the network key being wrong.
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« Reply #2 on: May 12, 2009, 10:34:00 AM »

I take it the security code is the one printed on the underside of the Live box, that's the one I used.  Have no idea how to find the code (or disable it) otherwise.
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« Reply #3 on: May 12, 2009, 11:31:11 AM »

When you use wireless, you usually have an "access code" that you secure the wireless connection with on the router. The router also has to allow wireless connections and may have a specific password (or pass phrase) for encrypting the wireless connection. You chose this "code" when you set your router up, and the windows XP network connection asks you for it when you first try to connect to a secured network. Some routers will have wireless networking disabled out of the box - need to check that it is turned on / enabled.

1) Log onto your router and ensure that wireless connection is enabled, and that it has some kind of security enabled (WEP, WPA etc). Don't ever use an unsecured wireless connection - someone else can use it too. http://www.openxtra.co.uk/articles/wpa-vs-wep

2) Some routers use a MAC address to control the computers that are allowed to connect to the internet. This is called a MAC address filter, and every PC has a unique MAC address.  http://en.wikipedia.org/wiki/MAC_address. Some routers can be set-up so that ONLY computers in the MAC address list can connect. This is something for you to check. Sadly router models differ and I cannot give specific advice on this - see the manufacturer website. You can normally connect to the router using a local administative web page or something like that.

3) Now, the network settings need to be checked (and I am assuming here that this network connection has NEVER worked for you on that particular laptop)

In Windows XP, go to the networking options on the control panel and view the list of wireless networks that are available. You can change the order for "preferred" networks that the laptop will try and connect to. Removing an item from the list (i.e. the orange network) will cause the networking prompt to ask you for credentials when you try and re-connect to it (normally when windows reports "there are wireless networks available/detected"). This removal of an existing wireless network and its re-detection and re-connection should allow you to check that the correct wireless "access code" is being used. In addition to the code, the encryption mechanism needs to be correct as well. For example, if your router is using WEP or WPA encryption then you need to specify that encryption mechanism

4) Some laptops have a little switch to enable / disable wireless networking. Check this switch is set correctly - I'm ashamed to say that I've been caught out by this.

5) Move the laptop close to the router to check signal etc. Simple check etc.

Hope this helps! Wink
« Last Edit: May 12, 2009, 11:32:51 AM by Junta » Logged
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« Reply #4 on: May 12, 2009, 05:01:39 PM »

4) Some laptops have a little switch to enable / disable wireless networking. Check this switch is set correctly - I'm ashamed to say that I've been caught out by this.

When I worked for comet it was a common occurence...it was really embarassing when people come into the store...say their laptop doesn't have wireless...they ask for their money back and/or get in a massive stress...ask them to turn it on, press 2 keys and it works and then they suddenly go very quiet Cheesy
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« Reply #5 on: May 12, 2009, 07:00:14 PM »

Edit; All working, with the orange Live box all you need to do is put the set up CD in and it does it almost automatically.

Yay internet in bed tonight for Mrs Bystander.
« Last Edit: May 12, 2009, 07:22:33 PM by Millicent Bystander » Logged

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« Reply #6 on: May 13, 2009, 02:42:14 AM »

Ah, i was going to say that on some Liveboxes you need to press a button on the bottom of the Livebox during the connection process to register your wireless MAC (unless you turn off the feature in the livebox config)
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