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My CommunityForumPublicTechnicalTopic: Graphics Drivers
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Cheez


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« on: January 24, 2010, 06:24:45 PM »

Right I have a nice shiny card off junta, its a 4770. Trouble is the ati drivers don't seem to be installing properly, i'm fairly sure this is contributing to the fact that my pc restarts randomly when playing games.

So I tried installing the drivers in a normal kind of way (uninstalling the nvidia ones and then installing the new ati ones). This seems to work, no errors occur on installation, but then on the restart when windows loads up, it comes up with the new hardware thing and says I need to install drivers for the new device.

So I have tried uninstalling the ati drivers, using Driver Sweeper to remove any ones the uninstaller missed, then loaded up in safe mode and used CCleaner to clean my registry of any unused drivers/dlls (also done this in normal startup), I have cleaned out the inside of my pc, I have checked that the card is in place correctly with all the power leads in the right places. I have tried this with the brand new ati drivers and also an older compatable version, I have tried installing the drivers and the control centre separately and also just installing the drivers by themselves.

Can anyone think of something I have missed?
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Chaos
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« Reply #1 on: January 24, 2010, 06:28:02 PM »

Find Juntas house,

Let him know your displeasure by killing his Mrs/Kids/Parents/Pets/Friends/Him

Take his computer to your house

Shouldn't happen anymore mate
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« Reply #2 on: January 24, 2010, 06:41:47 PM »

What driver version u got?
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« Reply #3 on: January 24, 2010, 06:55:11 PM »

Quote
it comes up with the new hardware thing and says I need to install drivers for the new device.

does it find the drivers if you try to search for the drivers?

oh...on a google search...you need to use the drivers from the manufacturer of the card...apparently the official ATI ones don't support it?

try searching on the Sapphire/HIS websites for drivers for the 4770 card - hopefully that'll work.

Apparently if you're running windows 7...you can use the latest ATI drivers.
If you're < windows 7 - try downloading the driver from the manufacturer of the card.
« Last Edit: January 24, 2010, 06:57:37 PM by DeadlyAvenger » Logged

Junta
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« Reply #4 on: January 24, 2010, 07:24:59 PM »

I reckon you've got a file or two still there from an older installation tbh.

This can prevent newer drivers installing properly and the issue that you describe (with Windows offering to install a new driver all the time).

Driver Cleaner could work:

http://www.drivercleaner.net/

Not used it myself, but have friends who have recommended it.

CCleaner also has a useful registry cleaning function (you have to ASK for it to clean the registry, it doesn't do it by default).

** Don't install or un-install under safe mode **
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Cheez


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« Reply #5 on: January 24, 2010, 08:10:38 PM »

What driver version u got?

Tried 9.12 (latest) and 9.5.

Quote
it comes up with the new hardware thing and says I need to install drivers for the new device.

does it find the drivers if you try to search for the drivers?

oh...on a google search...you need to use the drivers from the manufacturer of the card...apparently the official ATI ones don't support it?

try searching on the Sapphire/HIS websites for drivers for the 4770 card - hopefully that'll work.

Apparently if you're running windows 7...you can use the latest ATI drivers.
If you're < windows 7 - try downloading the driver from the manufacturer of the card.

No it doesn't find the drivers if I search for them using windows, will try the manufacturers drivers cheers for the suggestion.

I reckon you've got a file or two still there from an older installation tbh.

This can prevent newer drivers installing properly and the issue that you describe (with Windows offering to install a new driver all the time).

Driver Cleaner could work:

http://www.drivercleaner.net/

Not used it myself, but have friends who have recommended it.

CCleaner also has a useful registry cleaning function (you have to ASK for it to clean the registry, it doesn't do it by default).

** Don't install or un-install under safe mode **

Used driver cleaner, run it twice (or more) everytime I try uninstalling the drivers I have just tried to install. Also have CCleaner and have used that registry cleaning function every uninstall aswell.

Will report back if deadly's suggestion works.
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claws
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« Reply #6 on: January 24, 2010, 08:40:28 PM »

Not a power supply issue is it?
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Junta
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« Reply #7 on: January 24, 2010, 08:45:05 PM »

Not a power supply issue is it?
shhh.. I sold him the PSU as well!!!!

On a serious note, I found ATI driver 9.5 to be unstable (i.e. didn't install the card properly). 9.6 onwards worked flawlessly for me (with that same PSU that I sent).
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Cheez


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« Reply #8 on: January 24, 2010, 08:51:09 PM »

K will try a different older driver, if the sapphire driver fails. Bloody download site must be awful for sapphire, only getting like 15kb/s :/
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« Reply #9 on: January 24, 2010, 09:07:13 PM »

Is completely reinstalling a valid option?
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Cheez


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« Reply #10 on: January 24, 2010, 09:55:49 PM »

Completely reinstalling what?

Just tried those drivers deadly... same message Sad

Its weird, cus all the signs point to it being installed properly: the res goes weird, the control centre comes up with no errors.

Just had a brain wave, maybe the error message is for a different device (might be something i removed then put back in when tidying up inside my comp), and the reason that its restarting when playing games is because the power supply can't cope with my components? But chaos ran a program and I should really have bags of power spare...
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egg



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« Reply #11 on: January 24, 2010, 09:57:07 PM »

K will try a different older driver, if the sapphire driver fails. Bloody download site must be awful for sapphire, only getting like 15kb/s :/

lol yep it could be somat else Smiley

btw what program did chaos say to use to measure power usage?
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Move along. Nobody suspicious is here.


« Reply #12 on: January 24, 2010, 10:20:37 PM »

Completely reinstalling windows Wink
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« Reply #13 on: January 24, 2010, 10:32:22 PM »

hmmm...maybe we need to investigate this further.

1. exactly what messages are you getting when installing the card?
2. if you go to the device manager (control panel) what does it show for your graphics card? (and if you go to properties on your card what info does it display about it?)
3. does the install complete successfully? can you view the log at the end and if so what does it say?
4. is the ATI catalyst software running after you restart? if you open that up and go to the information page does it show your card in the hardware section?
5. what OS are you running? 32/64 bit?
6. have you completely removed all the nvidia programs related to your card?
7. what device is it asking you to install when you restart?
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Cheez


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« Reply #14 on: January 24, 2010, 11:08:45 PM »

1. No error meassages everything appearing normal.
2. Its shows that its a 4770, device working properly, on driver details it comes up with all the ati dlls and knows it is ati publisher.
3. Yes the install completes correctly, the log says everything installed fine with no errors.
4. Yes the catalyst software is running and yes it shows my card in the hardware section.
5. 32 bit
6. Yes all nvidia programs appear to deleted (in programs/features and using driver cleaner)
7. It just says unknown device i'm pretty sure (will check with next boot)
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