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December 2025

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[DeadlyAvenger]

Well there is a minimum amount of time you can wait before filing a dispute with paypal - and you have to wait at least 20 days to allow the two parties to communicate before reaching their verdict.

I agree Lazzars that it would probably be a good idea to do a much shortened version with a link to the full article.

With regards to confusing the first and second purchase of Chime, I purchased it *after* I received the refund from PayPal - and a simple check of transaction numbers would make it clear they were based around different transactions. The PayPal disputes are linked to specific transactions and was linked to the original transaction.

[Teatime]

With regards to confusing the first and second purchase of Chime, I purchased it *after* I received the refund from PayPal - and a simple check of transaction numbers would make it clear they were based around different transactions. The PayPal disputes are linked to specific transactions and was linked to the original transaction.

Yes, it should be clear.

However:
You made a purchase. PayPal said you did, Steam said you did not and gave you no game. PayPal refunded the game.
Then you make the same purchase again. PayPal said you did. Steam said you did and gave you the game. Now they say PayPal disputes the purchase.

Don't you think it would be more advisably to verify that both transactions have been conducted correctly than simply relying on the fact that it should have been the case because of transaction number etc? Just to rule out that chance that PayPal might have screwed up?

[DeadlyAvenger]

2 days with no response from Valve to my ticket

[Hzza]

[Magathery]

That's award winning customer support for you

[Junta]

2 days with no response from Valve to my ticket

You got a deadline you've set for their response?

[discordance]

That's award winning customer support for you

The poo-in-a-box kind of award?

[Hzza]

That's award winning customer support for you

The poo-in-a-box kind of award?

My services are always available for any of your faecal related pranks.

[Torgue]

That's award winning customer support for you

The poo-in-a-box kind of award?

My services are always available for any of your faecal related pranks.

He said poo-in-a-box, not poo-in-the-eye.

[DeadlyAvenger]

Got a response from Steam:

Hello Sam,

Bret has passed your case along to me for further investigation.

I have contacted PayPal directly to verify the status of this transaction. It appears that PayPal incorrectly reported your original transaction to us as "failed" even though they processed the payment. Since you logged the dispute with PayPal, your account was automatically locked. I have reactivated your account. I apologize for the inconvenience, thank you for your patience.

Damn...the 'fight' has kind of fizzled out since they've reactivated my account and given me a reason why. Why they couldn't have looked into this in the first place is a bit of a mystery & fairly poor support but I've got my account back!!!!

[Teatime]

Still, nice to have you back in time for Halloween ...

[DeadlyAvenger]

Told me so? What?!?!?

Whilst I got the result I was hoping for it doesn't mean that they resolved the issue in the quickest or most efficient way.

[Karthus]

Awesome!

[Officer Dibble]

Shame it happened at all, but hooray!

[Millicent Bystander]

I think you should send your wall of text.  Warn people about Steam