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My CommunityForumPublicTechnicalTopic: BT Home Hub resetting when playing Steam / Valve game
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Magathery
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« on: July 07, 2010, 12:35:46 PM »

Quick question for you.

Anyone here with a white BT home hub? Do you find it randomly resets it's self when playing TF2, CS:S. Happens with both offline practice. Games over a LAN and even trying to connect to the server.

Just curious to see if anyone else is suffering this problem.
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« Reply #1 on: July 07, 2010, 02:21:56 PM »

I had a similar problem with my Orange Box, every so often it seemed to reset itself.
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« Reply #2 on: July 07, 2010, 02:38:43 PM »

Mine  did thisso i went into its preferences and exempted hl2 from its built in filters. Also have you tried unplugging it so that it re updates its firmware (unplug for 5 mins to clear its memory i think) alternatively phone BT and ask for your MAC code and wait for the better deal with the newer better black home hub.

More alternatively i have a good one at home looking for a new owner ?
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Hzza
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« Reply #3 on: July 07, 2010, 02:41:47 PM »

I seem to remember hearing something about them shutting down if they carry too much traffic; like the kind of stuff you're sending when you're in game?! I don't know/remember the specifics of the problem, but I'm sure its a fairly common one. BT user forums maybe? Tongue
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« Reply #4 on: July 07, 2010, 02:47:59 PM »

maybe time for a better isp Cheesy? BT rank 38/50 here
http://www.ispreview.co.uk/review/top50.php

and I have heard bad things
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« Reply #5 on: July 07, 2010, 03:04:23 PM »

I seem to remember hearing something about them shutting down if they carry too much traffic; like the kind of stuff you're sending when you're in game?! I don't know/remember the specifics of the problem, but I'm sure its a fairly common one. BT user forums maybe? Tongue

Ive had 6 computers logged through mine with no issues on several gig of data passing through. Also never had an issue with bt bit pricey and apt to give you a better deal just because you phone them otherwise not to bad. Also the range of that home hub is amazing compared to other wireless hub's ive trialled.
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« Reply #6 on: July 07, 2010, 03:43:16 PM »

We had problems with Virgin at home with the whole internet resetting every few minutes. Eventually we had to get a repair man who fiddles with the box thingy outside the house who got it to work perfectly.
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« Reply #7 on: July 07, 2010, 03:55:55 PM »

Yeah...somethings they're not powerful enough for handling lots of PC's/lots of network traffic. Some of them can overheat as a result of that as well (causing them to reset)

Solutions:
- cool your router
- make it do less work (switch off firewall / other services)
- get a new router
- see if an alternative firmware is available (probably not on a BT box)

My Be box suffered from that which is why I set it so that *all* it did was act as a modem (called a bridge), which I then plugged another router into it to do the wireless/routing part. Never had the same problem again.
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« Reply #8 on: July 07, 2010, 04:08:46 PM »

Yeah...somethings they're not powerful enough for handling lots of PC's/lots of network traffic. Some of them can overheat as a result of that as well (causing them to reset)

Solutions:
- cool your router
- make it do less work (switch off firewall / other services)
- get a new router
- see if an alternative firmware is available (probably not on a BT box)

My Be box suffered from that which is why I set it so that *all* it did was act as a modem (called a bridge), which I then plugged another router into it to do the wireless/routing part. Never had the same problem again.

Alternatively attach fans or refrigeration devices for fun factor!
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Magathery
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« Reply #9 on: July 07, 2010, 04:09:04 PM »

Thanks people. I'll try changing the settings for HL2.EXE in the firewall thingy.
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Magathery
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« Reply #10 on: July 07, 2010, 04:31:30 PM »

Nope, still shafted.

What were the port ranges and protocols again?
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Captain Valentine
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« Reply #11 on: July 07, 2010, 04:41:55 PM »

Had this problem with my homehub. In the end I just swapped it out for a netgear router. You can get them off the internet for around £30 these days.
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Magathery
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« Reply #12 on: July 07, 2010, 04:50:51 PM »

I may have to go shopping at this rate.

I eventually found the page i was looking for https://support.steampowered.com/kb_article.php?ref=8571-GLVN-8711. So I've had a play with the BT modem and I think it's going to work ok.

As long as it lets me connect and play for Frag Fest, I don't really care Smiley
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« Reply #13 on: July 07, 2010, 05:23:04 PM »

i have 3 netgear routers sitting in a drawer dum de dum
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« Reply #14 on: July 07, 2010, 06:44:56 PM »

This has happened to me.

It's to do with the router interpreting the increased UDP traffic as a DOS attack. I can't remember the specific details, but to turn this off you'll need to telnet into the router.
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