Yea, I have been (same number as disco), emailing as well but keep getting the same responses. This was one of the emails I got back:
"Dear Mr Pott
Thank you for your e-mail dated 17/08/10, regarding your account
With reference to your request I would like to apologise first of all for the delay in the appointment. However unfortunately I am unable to bring this forward as this is the closest date possible. At the moment there is a delay with appointments in our engineers due to many factors one of which is with annual leave.
All our appointments for engineers are long in waiting and I can not personally do any thing at the moment in order to relieve this. When placing orders or having to reschedule we have to take the next available date given and whilst I do understand that this is not your fault that the appointment was rescheduled all I can do is sincerely apologise.
I have provided you with a link
https://www.openreach.co.uk/orpg/home/loadReason.do if you click on this it will bring you to a list of questions relating to open reach. If you select the option I have a general enquiry relating to Openreach it will take you to new question and here select no. Then inform of you you will have a general enquiry field were you can air your grievances and input your contact details.
Again Mr Pott I really am sorry that I can not bring your date forward as this is the date that openreach gave BT.
Thank you for contacting BT.
Yours sincerely,
Selina Harkin
BT Digital Care Advisor"
Derp!
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