LtMama
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« Reply #30 on: February 07, 2010, 11:36:32 PM » |
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Just got a reply back, would post exactly what the guy said but can't find it again on the newsgroup thing.
But basically told me that yes I'm in the affected area and they expect it to be fixed END OF MARCH to MID-APRIL. wow, just wow
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Chaos
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« Reply #31 on: February 07, 2010, 11:39:54 PM » |
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awful
compensation ftw
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LtMama
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« Reply #32 on: February 08, 2010, 12:16:12 AM » |
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oh wait, I found the reply, and I got the date wrong...it's worse: Hi Alastair, I've had a look into the ticket for you and I can confirm that you are affected by the fault under investigation on reference F001147118. The current estimated fix time for this issue is mid-April to May. It is possible that this date may move forward as utilisation issues are prioritised and fixed as quickly as possible, however this is currently not the case. Please accept our apologies for the inconvenience this issue has caused you. If you would like to discuss terminating your services please contact the Customer Relations Team on freephone 151 from a Virgin Media Landline or on 0845 454 1111. -- Kind Regards Peter Rafe Virgin Media Technical Support http://status2.virginmedia.com/ Anyone know a decent ISP I can use for 6 months till I move out? |
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« Last Edit: February 08, 2010, 12:28:01 AM by LtMama »
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Chaos
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« Reply #33 on: February 08, 2010, 12:31:06 AM » |
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sky are pretty good
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LtMama
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« Reply #34 on: February 08, 2010, 12:33:18 AM » |
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Meh, they were ok, but they generally only do 12 month contracts. Anyone know a company that just do it per month or a 6 month contract?
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Officer Dibble
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« Reply #35 on: February 08, 2010, 12:33:36 AM » |
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For an issue taking that long and affecting that many people, they should have informed their customers in the area as a courtesy. That's utter BS.
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Magathery
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« Reply #36 on: February 08, 2010, 09:13:27 AM » |
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You are deffinatly eligable for compensation. That fix time is appauling. If it was for a couple of weeks then it would be a bit of an argument, but a couple of months. I'm pretty certain that's a contract breaker. Virgin will of cource try to pad things out and waste as much time in the hope that you think "Sod it!" and drop the attack. I suppose it depends on how much you want your money back. Anyhooo. I've had a quick search for you. There are some companies out there that will do 6 month contracts for ADSL. I'm not sure if this link will work, but give this a click... http://www.thinkbroadband.com/search/package/basic.htmlBut there is "NewNET" on a month by month service. http://www.newnet.co.uk/products/broadbandYou could try "idnet" http://www.idnet.net/solutions/home/broadband/homestarter.jspOr there is even "Nildram" on a 3 month minimum contract... http://broadband.nildram.net/products/lite/Good luck fella  |
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« Last Edit: February 08, 2010, 09:16:43 AM by Magathery »
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 May the Fluke be with you... |
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Junta
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« Reply #37 on: February 08, 2010, 09:40:05 AM » |
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Anyone know of any "ratings" website where you can read feedback for those smaller companies?
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discordance
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« Reply #38 on: February 08, 2010, 10:04:01 AM » |
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Newnet are awful, I may be forced to go with them, but Be do 3 month contracts and Be is the sex of broadband mama. My only problem is they got removed from my exchange  . |
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egg
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« Reply #40 on: February 08, 2010, 01:21:37 PM » |
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egg
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« Reply #41 on: February 08, 2010, 01:22:25 PM » |
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Anyone know of any "ratings" website where you can read feedback for those smaller companies?
http://www.thinkbroadband.com/isps.htmlEDIT Ninja'd by zarf  |
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LtMama
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« Reply #42 on: February 08, 2010, 01:59:27 PM » |
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Be is looking tempting, however there's the annoying issue of setting up a BT line, since the virgin media package came with it's own phone line and line rental. Lame
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Chaos
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« Reply #43 on: February 08, 2010, 02:23:51 PM » |
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your gonna have to do that anway
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Mode: Chaos is wise
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Hzza
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« Reply #44 on: February 08, 2010, 02:27:16 PM » |
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Yup, I think BT's cheapest line rental package is about £11 so be sure to factor that in.
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